Privacy Policy – p999 com Pakistan Gaming Platform

1Who We Are

p999 com is an online gaming and sports betting platform serving players in Pakistan. The platform offers Sports Betting (including Cricket, PSL and T20 markets), Fish Games, Live Casino, Slots and related gaming services, all in PKR. For privacy-related enquiries, you can reach our team at the email address shown at the bottom of this page.

p999 com acts as the data controller for the personal information you provide when creating an account, making deposits, placing bets and interacting with our platform. Third-party game providers and payment processors who handle data on our behalf do so as data processors under strict data-sharing agreements.

2Data We Collect

We only collect information that is necessary to provide our services, verify your identity, process your transactions and keep your account secure. The table below summarises the main categories of data we collect and why.

We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions. If you contact our support team, the content of that conversation may also be stored to help us resolve your query and improve our service quality.

3How We Use Your Data

p999 com uses your personal information only for legitimate purposes directly related to providing and improving our services. Specifically, we use your data to:

• Create and manage your p999 com account and verify your identity before allowing withdrawals.
• Process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.
• Provide customer support and respond to your account-related queries.
• Send you important account notifications such as transaction confirmations, security alerts and policy update notices.
• Monitor your gaming activity to support our responsible gaming commitments, including identifying unusual patterns that may indicate problem gaming.
• Detect and prevent fraud, money laundering and abuse of our bonus and promotional system.
• Improve our platform, personalise your experience and analyse how players interact with our games and betting markets.
• Comply with any applicable legal or regulatory obligations.

4Payment Data and PKR Transactions

When you make a deposit or request a withdrawal on p999 com, your transaction is processed through your chosen payment provider — JazzCash, Easypaisa, Raast, a bank or a card network. p999 com does not store your full JazzCash PIN, Easypaisa account password, card CVV or any other authentication credentials used by your payment provider.

What p999 com does store is limited to:

• The payment method type used (e.g. JazzCash, Easypaisa, bank transfer).
• Transaction reference numbers provided by the payment processor.
• Deposit and withdrawal amounts in PKR and the date and time of each transaction.
• The status of each transaction (completed, pending, reversed).

This payment record is necessary for us to process your withdrawals, resolve any disputes and maintain accurate account balances. Payment records are retained for as long as your account is active and for a reasonable period thereafter as required for financial record-keeping.

5Sharing Your Data

p999 com does not sell your personal data. We share your information only in the following limited circumstances:

• Payment Processors: We share the minimum necessary data with JazzCash, Easypaisa, Raast and other payment partners to process your PKR transactions. These processors are contractually bound to use your data only for this purpose.
• Game Content Providers: Third-party game studios that provide Fish Games, Slots and Live Casino titles on the platform may receive anonymised session data necessary to deliver the game. They do not receive your identity or payment data.
• Security and Fraud Prevention: We may share data with specialist fraud-detection services to protect the platform and our players from fraudulent activity, account takeovers and money laundering.
• Legal Requirements: If required by law or a legitimate legal process, we may disclose your data to the appropriate authorities. We will only do so to the extent required and will inform you where legally permitted.

All third parties with whom we share data are required to maintain appropriate technical and organisational security measures and to use your data solely for the purpose for which it was shared.

6Cookies and Tracking

p999 com uses cookies — small text files stored in your browser — to keep the platform running smoothly and to remember your preferences. We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session authentication tokens that keep you logged in securely. You cannot opt out of essential cookies as the platform cannot work without them.
• Functional Cookies: Used to remember your settings such as preferred language, display preferences and last-used payment method. These improve your experience but are not strictly required.
• Analytics Cookies: Used to understand how players navigate the platform — which games are most popular, how long sessions last and where technical issues occur. This data is aggregated and anonymised.

p999 com does not place third-party advertising cookies on your device. You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your account.

7Data Retention

We keep your personal data for as long as your account is active. If you close your p999 com account, we will retain certain data for a further period as follows:

• Transaction records (PKR deposits, withdrawals, bet history): retained for up to 5 years for financial record-keeping and dispute resolution purposes.
• Identity verification documents (CNIC copies submitted during verification): retained for up to 5 years following account closure.
• Support communications: retained for up to 2 years to maintain a record of resolved issues.
• Technical and usage logs: typically retained for 12 months and then deleted or anonymised.

After the applicable retention period, your data is securely deleted or irreversibly anonymised so that it can no longer be linked back to you as an individual.

8How We Keep Your Data Secure

p999 com takes data security seriously. We have implemented a range of technical and organisational measures to protect your personal information from unauthorised access, loss, disclosure or destruction:

• All data transmitted between your device and p999 com servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong one-way hashing algorithms. We never store passwords in plain text.
• Access to personal data within the p999 com team is restricted on a need-to-know basis. Staff with access to sensitive data are trained in data protection responsibilities.
• We use automated monitoring systems to detect and respond to unusual access patterns, brute-force attempts and other security events.
• Payment data is handled in accordance with the security standards of the relevant payment processors (JazzCash, Easypaisa, Raast and card networks).

Despite these measures, no system is completely immune to security risks. If you suspect that your p999 com account has been compromised, please change your password immediately and contact our support team.

9Your Rights Over Your Data

As a p999 com player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at the email address in the footer of this page.

• Access: You can request a copy of all personal data we hold about you at any time.
• Correction: If any of your stored data is inaccurate or outdated, you can ask us to correct it.
• Erasure: You can request deletion of your personal data after closing your account, subject to legal retention obligations outlined in Section 7.
• Restriction: You can ask us to stop processing your data in certain circumstances while a dispute is being resolved.
• Portability: You can request your data in a commonly used, machine-readable format.
• Object: You can object to data processing based on our legitimate interests, including direct marketing communications.

We will respond to all data rights requests within a reasonable period. We may need to verify your identity before fulfilling a request.

10Children and Minors

p999 com is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account on p999 com, please contact our support team immediately. We will investigate and close the account promptly, and delete any associated personal data.

Age verification is a mandatory step during account registration and withdrawal processing. We take the protection of minors very seriously and encourage parents to use device-level parental controls to prevent underage access to online gaming platforms.

11Updates to This Privacy Policy

p999 com may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features or applicable legal requirements. When we make material changes, we will notify registered players via an on-screen alert at next login and update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of p999 com after a policy update has been published constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

12Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way p999 com handles your personal data, please get in touch with our support team using the email address shown in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

For additional information about how p999 com handles your account, bonus terms and platform rules, please visit our Terms and Conditions page. For information on self-exclusion and responsible gaming tools, visit our Responsible Gaming page.